Wednesday, January 27, 2016

Customer Interviews No. 1


For those that struggle with Cooking....
I admit it.... I am a terrible cook, I try my best but I just don't have that culinary gene!  Even though I am awful I still cook dinner and prepare my lunch every day except Thursdays (lab days I deserve a treat)  


 It is easier to just buy your lunch or dinner on campus with all the fast-food restaurants around.  But that's not the healthiest option and after a while your test-buds are tired of having the same old chicken fingers or sub for dinner.  There has to be a way to teach us poor amateur cooks how to a make a decent meal that's not burnt, tasteless, and looks good.

Opportunity:  A class or club that meets a couple times a month and teaches students how to make a home cooked meal on a college kid's budget.

My Mission: Interview  students and found out if they can cook and whether or not if they got help it would encourage them to make their own meals.
  1. Do you buy or cook your meals?
  2. Do you enjoy cooking?
  3. If there was a class or a club that meets a few times a month (interactive) would you join? 

Who I Interviewed: I was turned down for an interview twice.  I learned that it is best to ask a group of friends than one person.  When they were by themselves they really did not want to be bothered (except the man in the first video), but when they were with a group of people they felt comfortable doing an interview.

Interview Process: When I came up to people I walked up with a smile and politely asked them if I could interview them and if it's fine that I record it (I received their consent to post the videos).  The interviews were relaxed and when asking them the questions I made sure to make eye contact and add commentary.

Below are my interviews, sorry about the video I tried to get everyone in frame. 
 

 
For the second video I did a group interview of four people waiting for Krishna.
Perfect for an interview about food!


What I Learned: When talking with customers it is important that you are patient and understanding.  When the first customer I interviewed said he would not be interested in a Cooking Club or class I almost blanked out.  I never thought what I would ask if they gave a negative response or did not agree with my solution.  If they did disagree I'd ask them why, and if there would be a better option.  From this exercise I have found that I need to be more confident and not repeat their response, instead come up with new commentary.
Based on the results, I believe that my idea of a Food Club will not work.  Even though the group interview collectively said they would join I'm not very confident in their responses.  My first interview brought up a great point that it's best to have a website or perhaps a Youtube account.  A quick five minute video that's to the point would allow me to reach more students including those outside of UF.  

2 comments:

  1. I feel your topic that you interviewed people about is very good! Many people have a struggle (especially freshman) with how to get meals. Some use the meal plan (which isn't very good), while others know how to cook, or either have to eat out (which costs money). Your interviews were very good and I liked that "you killed two birds with one stone" by interviewing a group of people for this assignment. Unfortunately my experience did not go so well so here's the link to know why: http://stefanent3003.blogspot.com/2016/01/customer-interviews-no-1.html

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  2. Hi Bridget!

    First of all I loved reading your post and watching your interview with 5 random strangers. I as well think this is a legitimate problem that needs fixing. Your solution are unique yet practical and I think they will work. I did mine at parking at the University of Florida and how much it lacks. When you get the chance you should check out my blog, heres the link:
    http://ent3003nicole.blogspot.com/2016/01/customer-interviews-1.html

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